Organizational Behavior 17th Chapter 1

Organizational Behavior, 17e (Robbins)

Chapter 1 What Is Organizational Behavior?

1) A survey of over 2,100 CFOs across 20 industries indicated that a lack of interpersonal skills is the top reason why some employees fail to advance.

Answer:TRUE

Explanation:Business schools have realized the significant role interpersonal skills play in determining a manager's effectiveness. A survey of over 2,100 CFOs across 20 industries

indicated that a lack of interpersonal skills is the top reason why some employees fail to advance. LO:1.1: Demonstrate the importance of interpersonal skills in the workplace.

AACSB:Diverse and multicultural work environments

Difficulty:Easy

Quest. Category:Concept

2) Discuss the growing importance of interpersonal skills in the workplace.

Answer:Until the late 1980s, business school curricula emphasized the technical aspects of management, focusing on economics, accounting, finance, and quantitative techniques. Course work in human behavior and people skills received relatively less attention. Over the past three decades, however, business faculty have come to realize the role that understanding human behavior plays in determining a manager's effectiveness and required courses on people skills have been added to many curricula. Developing managers' interpersonal skills also helps organizations attract and keep high-performing employees. Regardless of labor market conditions, outstanding employees are always in short supply. Having managers with good interpersonal skills is likely to make the workplace more pleasant, which in turn makes it easier to hire and keep qualified people. Creating a pleasant workplace also appears to make good economic sense.

LO:1.1: Demonstrate the importance of interpersonal skills in the workplace.

Difficulty:Moderate

Quest. Category:Concept

3) ________ get things done through other people. They make decisions, allocate resources, and direct the activities of others to attain goals.

A) Assistants

B) Managers

C) Secretaries

D) Interns

E) Apprentices

Answer:B

Explanation:B) The defining characteristic of managers is that they get things done through other people. They make decisions, allocate resources, and direct the activities of others to attain goals.

LO:1.2: Define organizational behavior (OB).

Difficulty:Easy

Quest. Category:Concept

4) Sally Mitchell works as a manager at an environmental organization. She is currently working on a global warming project and decides which tasks related to creating awareness about the issue need to be done. In addition, she is also deciding which members of her team will work on engaging with the public and which will work on lobbying with the government. She is also assigning people as team members to ensure that tasks are undertaken on time. Which of the following categories of functions is Mitchell undertaking?

A) planning

B) organizing

C) scrutinizing

D) controlling

E) envisioning

Answer: B

Explanation: B) Managers are responsible for designing an organization's structure. This function is called organizing. It includes determining what tasks are to be done, who is to do them, how the tasks are to be grouped, who reports to whom, and where decisions are to be made.

LO: 1.2: Define organizational behavior (OB).

AACSB: Analytical thinking

Difficulty: Hard

Quest. Category: Application

5) Johanna Reid, a campaign manager at a child rights organization, recently started working on an illiteracy project. During the project, she needs to motivate team members to attain their project milestones and direct them through different phases of the project. Which of the following kinds of functions will these tasks be covered under?

A) planning

B) organizing

C) scrutinizing

D) evaluating

E) leading

Answer: E

Explanation: E) The leading function of managers involves motivating employees, directing their activities, selecting the most effective communication channels, and resolving conflicts among members.

LO: 1.2: Define organizational behavior (OB).

AACSB: Analytical thinking

Difficulty: Hard

Quest. Category: Application

6) Lesley Torres is a project manager for the campaign "Action against Deforestation in Indonesia." She recently faced a glitch when the campaign could not be launched publicly according to schedule. Torres monitored the schedule to find the cause of the delay before speeding up the implementation process by allocating more members for the implementation phase. By doing this, which of the following functions is she performing?

A) controlling

B) planning

C) formulating

D) leading

E) organizing

Answer: A

Explanation: A) To ensure things are going as they should, management must monitor the organization's performance and compare it with previously set goals. If there are any significant deviations, it is management's job to get the organization back on track. Tasks which involve monitoring, comparing, and potential correcting are part of the controlling function.

LO: 1.2: Define organizational behavior (OB).

AACSB: Analytical thinking

Difficulty: Hard

Quest. Category: Application

7) Which of the following functions do managers undertake as part of planning functions?

A) defining an organization's goals

B) implementing strategies for achieving goals

C) executing plans to integrate activities

D) accomplishing goals of a project

E) employing strategies to coordinate tasks

Answer: A

Explanation: A) The planning function encompasses defining an organization's goals,

establishing an overall strategy for achieving those goals, and developing a comprehensive set of plans to integrate and coordinate activities.

LO: 1.2: Define organizational behavior (OB).

Difficulty: Easy

Quest. Category: Concept

8) According to Henry Mintzberg, a factory supervisor giving a group of high school students a tour of the plant may be termed as a ________.

A) leader

B) figurehead

C) resource allocator

D) negotiator

E) disturbance handler

Answer: B

Explanation: B) According to Henry Mintzberg, a figurehead is a symbolic head who is required to perform a number of routine duties of a legal or social nature.

LO: 1.2: Define organizational behavior (OB).

Difficulty: Easy

Quest. Category: Concept

9) Ellen Ortiz works as a sales manager at a telecom firm. The company has recently launched a new product in the market. Her work in the next few weeks involves sharing knowledge about the product with her team members. She will also need to inspire them to reach their sales targets and clarify any doubts about the new product. Which of the following roles is Ortiz playing?

A) leader

B) liaison

C) disseminator

D) spokesperson

E) negotiator

Answer: A

Explanation: A) A leadership role comprises hiring, training, motivating, and disciplining employees.

LO: 1.2: Define organizational behavior (OB).

AACSB: Analytical thinking

Difficulty: Moderate

Quest. Category: Application

10) Regina George works as a campaign manager in a not-for-profit organization in Hampshire. For the upcoming campaign against genetic engineering, she is networking with managers who are working on the issue of food safety. Through her network of contacts, she strives to gain information about the stakeholders in the food industry and other lobby groups. Which of the following roles is George most likely to be playing according to Mintzberg's classification of managerial roles?

A) figurehead

B) leader

C) liaison

D) entrepreneur

E) resource allocator

Answer: C

Explanation: C) The liaison role involves maintaining a network of contacts who provide favors and information.

LO: 1.2: Define organizational behavior (OB).

AACSB: Analytical thinking

Difficulty: Moderate

Quest. Category: Application

11) Annette Simpson works for a fashion house in Paris and is preparing for the company's upcoming line of winter clothing. She is currently researching online to know what is in vogue this season. In addition, she is also networking with contacts from the press and fashion

magazine editors to understand the changing tastes of consumers. Which of the following roles is Simpson playing according to Mintzberg's classification of managerial roles?

A) figurehead

B) leader

C) symbol head

D) monitor

E) spokesperson

Answer: D

Explanation: D) According to Mintzberg's classification of managerial roles, the monitor role comprises collecting information from external organizations and institutions, typically by scanning the news media, talking with other people to learn about changes in the public's tastes and what competitors may be planning, and so forth.

LO: 1.2: Define organizational behavior (OB).

AACSB: Analytical thinking

Difficulty: Moderate

Quest. Category: Application

12) According to Mintzberg's classification of managerial roles, the role of a(n) ________ is to transmit information received from outsiders or from other employees to members of the organization.

A) entrepreneur

B) resource allocator

C) spokesperson

D) leader

E) disseminator

Answer: E

Explanation: E) According to Mintzberg's classification of managerial roles, the role of a disseminator is to transmit information received from outsiders or from other employees to members of the organization.

LO: 1.2: Define organizational behavior (OB).

Difficulty: Easy

Quest. Category: Concept

13) The role of a(n) ________, according to Mintzberg's classification of managerial roles, is to transmit information to outsiders about an organization's plans, policies, actions, and results and to serve as an expert in the organization's industry.

A) spokesperson

B) disturbance handler

C) entrepreneur

D) leader

E) liaison

Answer: A

Explanation: A) According to Mintzberg's classification of managerial roles, the role of a spokesperson is to transmit information to outsiders about an organization's plans, policies, actions, and results and to serve as an expert in the organization's industry.

LO: 1.2: Define organizational behavior (OB).

Difficulty: Easy

Quest. Category: Concept

14) According to Mintzberg's classification of managerial roles, a(n) ________ searches the organization and its environment for opportunities and initiates projects to bring about change.

A) spokesperson

B) disturbance handler

C) entrepreneur

D) resource allocator

E) negotiator

Answer: C

Explanation: C) According to Mintzberg's classification of managerial roles, an entrepreneur searches the organization and its environment for opportunities and initiates projects to bring about change.

LO: 1.2: Define organizational behavior (OB).

Difficulty: Easy

Quest. Category: Concept

15) According to Mintzberg's classification of managerial roles, the role of a(n) ________ is to make or approve significant organizational decisions and assign human, physical, and monetary assets.

A) disseminator

B) liaison

C) entrepreneur

D) resource allocator

E) disturbance handlers

Answer: D

Explanation: D) According to Mintzberg's classification of managerial roles, the role of a resource allocator is to make or approve significant organizational decisions and assign human, physical, and monetary assets.

LO: 1.2: Define organizational behavior (OB).

Difficulty: Easy

Quest. Category: Concept

16) According to Mintzberg's classification of managerial roles, which of the following is a kind of interpersonal role?

A) monitor

B) disseminator

C) spokesperson

D) entrepreneur

E) liaison

Answer: E

Explanation: E) According to Mintzberg's classification of managerial roles, the role of a liaison is a kind of interpersonal role which involves maintaining a network of outside contacts who provide favors and information.

LO: 1.2: Define organizational behavior (OB).

Difficulty: Easy

Quest. Category: Concept

17) According to Mintzberg's classification of managerial roles, which of the following is a kind of decisional role?

A) negotiator

B) disseminator

C) liaison

D) spokesperson

E) monitor

Answer: A

Explanation: A) According to Mintzberg's classification of managerial roles, the role of a negotiator is a kind of decisional role which involves representing the organization at major negotiations.

LO: 1.2: Define organizational behavior (OB).

Difficulty: Easy

Quest. Category: Concept

18) The role of a(n) ________ is a type of informational role according to Mintzberg's classification of managerial roles.

A) figurehead

B) disseminator

C) liaison

D) entrepreneur

E) negotiator

Answer: B

Explanation: B) According to Mintzberg's classification of managerial roles, the role of a disseminator is a type of informational role which involves transmitting information received from outsiders or from other employees to members of the organization.

LO: 1.2: Define organizational behavior (OB).

Difficulty: Easy

Quest. Category: Concept

19) Which of the following is true regarding technical skills?

A) They can be learned only through formal education.

B) They encompass the ability to apply specialized knowledge.

C) They are not required at all kinds of jobs.

D) They are monopolized by professionals.

E) They comprise the ability to understand and motivate people.

Answer: B

Explanation: B) Technical skills encompass the ability to apply specialized knowledge or expertise. All jobs require some specialized expertise, and many people develop their technical skills on the job.

LO: 1.2: Define organizational behavior (OB).

Difficulty: Easy

Quest. Category: Concept

20) The ability to understand, communicate with, motivate, and support other people, both individually and in groups, may be defined as ________.

A) human skills

B) technical skills

C) conceptual skills

D) cognitive skills

E) analytical skills

Answer: A

Explanation: A) The ability to understand, communicate with, motivate, and support other people, both individually and in groups, may be defined as human skills. Managers get things done through other people, and it is crucial for them to have good human skills.

LO: 1.2: Define organizational behavior (OB).

Difficulty: Easy

Quest. Category: Concept

21) Melissa Woods was recently hired as the campaign manager at an environmental

organization. She has a degree in environmental sustainability and possesses substantial

knowledge about the issue of global warming. She has the knowledge to lead the public relations team of the organization. However, a few months later, the board of directors of the organization expressed dissatisfaction with Melissa's performance and asked her to resign. Which of the following, if true, best explains this situation?

A) Melissa had no prior experience in research and development.

B) Melissa had weak interpersonal and networking skills to run the project.

C) Melissa focused on the results her team achieved rather than how they achieved those results.

D) Melissa is not up-to-date about the feasibility of using different modes of renewable energy. E) Melissa had a diverse network of contacts established from her previous job.

Answer: B

Explanation: B) The ability to understand, communicate with, motivate, and support other people, both individually and in groups, defines human skills. Many people are technically proficient but poor listeners, unable to understand the needs of others, or weak at managing conflicts. Since managers get things done through other people, they must have good human skills. Though Melissa had substantial knowledge about the issue of global warming, her weak interpersonal and networking skills explain why she was unable to lead the public relations team efficiently. Melissa having no prior experience in research and development plays no role in explaining why she was unable to lead the public relations team. Melissa focusing on the results her team achieved rather than how they achieved them does not indicate her underperformance in any way. In addition, Melissa not being up-to-date about the feasibility of using different modes of renewable energy indicates a lack of theoretical knowledge and not the inability to lead a public relations team. Melissa having a diverse network of contacts established from her previous job works against the situation because it would actually help Melissa in her job. LO: 1.2: Define organizational behavior (OB).

AACSB: Reflective thinking

Difficulty: Hard

Quest. Category: Critical Thinking

22) Joann Hayes is currently working on a project to tackle climate change. During the project, she needs to find different options to replace the use of non-renewable energy and check the feasibility of different renewable energy options before choosing the most practical one. Which of the following skills does Hayes primarily need to use for these tasks?

A) human skills

B) interpersonal skills

C) conceptual skills

D) communication skills

E) interactive skills

Answer: C

Explanation: C) Managers must have the mental ability to analyze and diagnose complex situations. These tasks require conceptual skills. The ability to integrate new ideas with existing processes and innovate on the job is also a crucial conceptual skill for today's managers. LO: 1.2: Define organizational behavior (OB).

AACSB: Analytical thinking

Difficulty: Hard

Quest. Category: Application

23) 360.org, an organization working toward curbing climate change, recently conducted an interview with Jessica for the position of a public relations officer. However, interviewers

Brenda and Laura are divided over whether Jessica should be given the job. Brenda believes that Jessica does not have in-depth knowledge about the issue of global warming and its impact. On the other hand, Laura feels that Jessica would be perfect for the job because she has strong networking and interpersonal skills. Which of the following, if true, would strengthen Laura's argument?

A) Gaining the support of corporate giants would comprise a large part of the job.

B) Jessica will need to prepare extensive reports about the issue of climate change.

C) The role will require Jessica to give presentations to environmental experts on renewable modes of energy.

D) Jessica had negligible experience in research and development.

E) Jessica has weak analytical skills to solve problems associated with implementing options of renewable energy.

Answer: A

Explanation: A) The ability to understand, communicate with, motivate, and support other people, both individually and in groups, defines human skills. Many people are technically proficient but poor listeners, unable to understand the needs of others, or weak at managing conflicts. As gaining the support of corporate giants is a large part of the public relations job, it would require strong networking and interpersonal skills, which according to Laura, Jessica has. This would strengthen Laura's argument. The task of preparing extensive reports does not involve any networking skills and thus would not in any way strengthen Laura's argument.

Giving presentations to environmental experts would require Laura to have in-depth knowledge of global warming and does not involve networking skills. Jessica having negligible experience in research and development and weak analytical skills to solve problems associated with

implementing options of renewable energy does not require networking skills and thus does not strengthen Laura's argument.

LO: 1.2: Define organizational behavior (OB).

AACSB: Reflective thinking

Difficulty: Hard

Quest. Category: Critical Thinking

24) 360.org, an organization working toward curbing climate change, recently conducted an interview with Jessica for the position of a public relations officer. However, interviewers

Brenda and Laura are divided over whether Jessica should be given the job. Brenda believes that Jessica does not have in-depth knowledge about the issue of global warming and its impact. On the other hand, Laura feels that Jessica would be perfect for the job because she has strong interpersonal skills. Which of the following, if true, would weaken Laura's argument?

A) Jessica was unable to fare well in the written test which analyzed her conceptual skills.

B) Jessica listened intently to the interviewers' questions before answering them.

C) Jessica was unable to communicate clearly why she was right for the job.

D) Jessica was very friendly and courteous with the receptionist while greeting her.

E) Jessica was high on confidence about getting the job because of her strong networking skills. Answer: C

Explanation: C) The ability to understand, communicate with, motivate, and support other people, both individually and in groups, defines human skills. Many people are technically proficient but poor listeners, unable to understand the needs of others, or weak at managing conflicts. If Jessica were unable to communicate clearly why she was right for the job, it would weaken Laura's argument that Jessica has strong interpersonal skills. Jessica being unable to fare well in the written test which analyzed her conceptual skills does not indicate Jessica's

networking skills, and thus does not weaken Laura's argument. Jessica listening intently to the interviewers' questions before answering them and greeting the receptionist indicates that she has good interpersonal skills. This strengthens Laura's argument. Jessica being high on confidence about getting the job because of her strong networking skills is irrelevant to the argument. LO: 1.2: Define organizational behavior (OB).

AACSB: Reflective thinking

Difficulty: Hard

Quest. Category: Critical Thinking

25) According to Fred Luthans and his associates, managers involved in traditional management activities undertook which of the following tasks?

A) motivating

B) socializing

C) decision making

D) training

E) politicking

Answer: C

Explanation: C) Fred Luthans and his associates studied more than 450 managers who were all engaged in four managerial activities of traditional management, communication, human

resource management, and networking. Activities in traditional management involved decision making, planning, and controlling.

LO: 1.2: Define organizational behavior (OB).

Difficulty: Easy

Quest. Category: Concept

26) According to Fred Luthans and his associates' study of 450 managers, ________ made the largest contribution to the success of managers in terms of speed of promotion within their organization.

A) networking

B) decision making

C) planning

D) controlling

E) staffing

Answer: A

Explanation: A) According to Fred Luthans and his associates' study of 450 managers, networking made the largest contribution to the success of managers in terms of speed of promotion within their organization. Human resource management activities made the least relative contribution.

LO: 1.2: Define organizational behavior (OB).

Difficulty: Easy

Quest. Category: Concept

27) According to Fred Luthans and his associates, managers who are involved in networking activities are most likely to undertake which of the following?

A) planning

B) decision making

C) controlling

D) politicking

E) staffing

Answer: D

Explanation: D) Fred Luthans and his associates studied more than 450 managers who were all engaged in four managerial activities of traditional management, communication, human resource management, and networking. Networking activities are comprised of socializing, politicking, and interacting with outsiders.

LO: 1.2: Define organizational behavior (OB).

Difficulty: Easy

Quest. Category: Concept

28) Which of the following best defines organizational behavior?

A) It involves the study of groups of people coming together for collective bargaining.

B) It involves the study of what people do in a company and how it affects the company's output.

C) It involves analyzing different people in an industry with independent profit-centered motives.

D) It involves developing exclusively the knowledge of managers and senior-level employees. E) It is a field which is not influenced by factors in the external world.

Answer: B

Explanation: B) Organizational behavior refers to the study of what people do in an organization and how their behavior affects the organization's performance.

LO: 1.2: Define organizational behavior (OB).

Difficulty: Easy

Quest. Category: Concept

29) Which of the following determinants of behavior does organizational behavior study?

A) profits

B) job satisfaction

C) perks

D) individuals

E) collective bargaining

Answer: D

Explanation: D) Organizational behavior studies the three determinants of behavior in

organizations. These are comprised of individuals, groups, and structure. In addition, OB applies the knowledge gained about individuals, groups, and the effect of structure on behavior in order to make organizations work more effectively.

LO: 1.2: Define organizational behavior (OB).

Difficulty: Easy

Quest. Category: Concept

30) An organization is a consciously coordinated social unit composed of two or more people. Answer: TRUE

Explanation: An organization is a consciously coordinated social unit, composed of two or more people, that functions on a relatively continuous basis to achieve a common goal or set of goals.

LO: 1.2: Define organizational behavior (OB).

Difficulty: Easy

Quest. Category: Concept

31) The planning function involves defining an organization's goals and establishing an overall strategy for achieving those goals.

Answer: TRUE

Explanation: The planning function encompasses defining an organization's goals, establishing an overall strategy for achieving those goals, and developing a comprehensive set of plans to integrate and coordinate activities.

LO: 1.2: Define organizational behavior (OB).

Difficulty: Easy

Quest. Category: Concept

32) A degree in architecture will provide a student with the human skills required for a job. Answer: FALSE

Explanation: Technical skills encompass the ability to apply specialized knowledge or

expertise. The ability to understand, communicate with, motivate, and support other people, both individually and in groups, defines human skills.

LO: 1.2: Define organizational behavior (OB).

Difficulty: Easy

Quest. Category: Concept

33) How are the management functions of planning, organizing, and leading different from one another? Explain.

Answer: The planning function encompasses defining an organization's goals, establishing an overall strategy for achieving those goals, and developing a comprehensive set of plans to integrate and coordinate activities. On the other hand, the organizing function includes

determining what tasks are to be done, who is to do them, how the tasks are to be grouped, who reports to whom, and where decisions are to be made. The leading function is comprised of managers motivating employees, directing their activities, selecting the most effective communication channels, and resolving conflicts among members.

LO: 1.2: Define organizational behavior (OB).

Difficulty: Moderate

Quest. Category: Synthesis

34) Samantha Reeves works as a sales manager at Synergy Bank. Explain the nature of tasks she would be performing according to Mintzberg's concept of leadership role.

Answer: The leadership role comprises hiring, training, motivating, and disciplining employees. If Reeves undertakes the leadership role, she would be hiring sales executives and other team members. She would also be training them on product knowledge and motivating them to reach their sales targets. In addition, she would be disciplining employees to follow rules and regulations and the code of conduct of the organization.

LO: 1.2: Define organizational behavior (OB).

AACSB: Analytical thinking

Difficulty: Moderate

Quest. Category: Application

35) According to Mintzberg, how does the monitor role differ from the disseminator role? Answer: The monitor role involves collecting information from external organizations and institutions, typically by scanning the news media including the Internet, and talking with other people to learn of changes in the public's tastes, what competitors may be planning, and so forth. On the other hand, the disseminator role comprises transmitting information received from outsiders or from other employees to members of the organization.

LO: 1.2: Define organizational behavior (OB).

Difficulty: Moderate

Quest. Category: Synthesis

36) How do Mintzberg's roles of a liaison, spokesperson, and entrepreneur differ from one another? Explain.

Answer: According to Mintzberg's managerial roles, a person with the role of a liaison has an interpersonal role. The role involves maintaining a network of outside contacts who provide

favors and information. The role of a spokesperson, on the other hand, is an informational role. It involves transmitting information to outsiders on organization plans, policies, actions, and results. This person serves as an expert on the organization's industry. In contrast, the role of an

entrepreneur is a decisional role. It deals with searching organizations and its environment for opportunities and initiating projects to bring about change.

LO: 1.2: Define organizational behavior (OB).

Difficulty: Moderate

Quest. Category: Synthesis

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